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Good to know before you order
How long will my order take to arrive?
We prepare and ship orders within 1 to 2 business days (3 to 6 business days during launches and the holiday season). Once shipped, most orders arrive within 3 business days. You'll receive a confirmation email as soon as your order leaves our warehouse.
Do you ship outside Canada?
Yes. We ship mainly across Canada, the United States and Europe, and we also deliver worldwide. Free shipping does not apply to international orders; rates are calculated at checkout.
Can I return or exchange my item?
Exchanges are always free. Eligible returns are credited for the full amount as a Pixie Woo gift card that never expires. Email us at info@pixiewooshop.com with your order number to get started. Please note that all hair care products are final sale.
Is my product covered by a warranty?
Yes. All our products are covered by a 1-year warranty against manufacturer defects. Learn more on our warranty page.
How can I reach your team?
Our team is always happy to help. Email us at info@pixiewooshop.com and we'll get back to you as soon as possible.