We want you to love your Pixie Woo products. If you're not fully satisfied, we're happy to help.

Exchanges

Exchanges are always free. Send us the item you have and, once your return is accepted, we'll send you the item you'd like instead.

Returns

Returns are accepted if you are not fully satisfied with your purchase. Once we receive your return, we will inspect it and credit you for the full amount as a Pixie Woo gift card that never expires.

We do not offer refunds to the original payment method, except for cancelled orders (see below).

Final sale items

The following items cannot be returned or exchanged:

• Hair care products
• Sale items
• Gift cards

How to start a return or exchange

Email us at info@pixiewooshop.com with your order number and the item(s) you want to return or exchange. We'll reply with the next steps.

Order cancellation

You have up to 1 hour after placing your order to cancel it. If your order has not been shipped yet, we will cancel it and issue a full refund to your original payment method.

After 1 hour, your order is processed and shipped as placed. Once it has been processed, it may no longer be possible to cancel it; you can then return it by following the return policy above.

Damaged, defective or wrong items

Please inspect your order as soon as you receive it. If an item is damaged, defective, or if you received the wrong item, contact us right away at info@pixiewooshop.com with your order number and a photo, so we can make it right.

For manufacturing defects that appear after use, please see our warranty page.

Questions?

Our team is always happy to help. Email us at info@pixiewooshop.com.