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Our 6 months Warranty protects against manufacturing defects of our products and normal wear is to be anticipated. The warranty does not cover any damages made as a result of non-compliance to the claw clip care. Although our products are extremely durable, the Warranty does not cover any physical damage. The warranty does not protect against theft or incidentals. The products should only be used for its intended purpose. Key rings are not covered by the warranty.
Email us a photo of the product as well as your order number at info@pixiewooshop.com to initiate your Warranty claim. Please keep the item as it will need to be returned to our warehouse to fulfill the claim. We do not warrant wear and normal wear and tear is anticipated. We will send out a replacement item at no cost once the Warranty claim is approved. If the product is no longer available, we will issue a store credit.
The product must be returned at the same location where the purchase was made with a proof of purchase.
All of our Claw Clips are made with Cellulose Acetate (Wood pulp and cotton fibres) making them not only more eco-friendly but more durable and flexible than traditional plastic hair clips. The springs are not stainless steel so if they are in water for a prolonged time period they will rust. Knowing how to care for your new Claw Clip will ensure that you will be able to enjoy it for a long time! Cellulose Acetate is more sensitive to heat than plastics. We recommend that you don't leave your new Claw Clip in the sun or in your car during a hot summer day, try to avoid extreme cold temperatures as well. As any piece of clothing, you can expect the Claw Clip to stretch overtime. This can always be fixed with a hot water bath, send us a message if you need any assistance!
