We ship mainly across Canada, the United States and Europe, and we also deliver worldwide. Wherever you are, you can order directly from our online store and we will take care of getting your order to you.

Our team aims to prepare and ship every order within 1 to 2 business days. During busy periods, such as product launches or the holiday season, processing can occasionally take 3 to 6 business days.

Please note that processing time is separate from, and not included in, shipping estimates.

Most orders are delivered within 3 business days (weekends excluded) once they have shipped. Delivery times for international orders vary by destination. As soon as your order leaves our warehouse, you will receive a confirmation email so you can follow its progress.

Free shipping does not apply to international orders. Shipping rates for orders outside Canada are calculated at checkout and may vary depending on your region and the size of your order.

Yes, within 1 hour of placing your order. Simply email us at info@pixiewooshop.com with your order number and the changes you would like to make.

Please note that once an order has shipped, we are unable to cancel or modify it, even if it is still within that one-hour window.

We understand how frustrating a delayed parcel can be, and we take care of it even when the delay is out of our control. If you have not received your order within 14 days (for orders without pre-order items), please contact us at info@pixiewooshop.com.

Once your parcel is located or confirmed missing, we will happily send you a replacement at no cost. If an item from your order is no longer in stock, you can choose another item of the same value or receive a gift card for the amount paid.

We do not offer refunds to the original payment method. Instead, eligible returns are credited for the full amount in the form of a Pixie Woo gift card, which never expires, so you can choose something you love at your own pace.

Please note that all hair care products are final sale.

Of course! Exchanges are free. To start an exchange, simply email us at info@pixiewooshop.com with your order number and the item you would like instead, and our team will guide you through the next steps.

Please note that all hair care products are final sale and cannot be exchanged.

Yes. Every Pixie Woo product goes through quality control, and our products are covered by a 1-year warranty against manufacturer defects. This includes any defect in manufacturing, design or materials. Simply let us know within 1 year of noticing the issue.

The warranty does not cover damage caused by impacts, improper use or other issues that are not related to a manufacturer defect. You can find all the details on our warranty page.

Yes, we've got you covered! Email us at info@pixiewooshop.com and we will send you a new spring free of charge. Spring replacements are available for our bio-acetate claw clips only.

Our claw clips are made from cellulose acetate, a material that needs a little care to stay beautiful. Because each clip is handcrafted, slight variations in colour and tooth alignment are normal and part of its charm. To help your clip last as long as possible:

• Avoid heat: prolonged exposure to high temperatures can stretch the prongs and weaken the grip.
• Keep the spring dry: cellulose acetate is waterproof, but the metal spring can rust if it stays damp. Try not to leave it wet for more than 30 minutes at a time.
• Reshape if needed: if the prongs loosen because of heat, soak the clip in warm water for 5 to 10 minutes, then let it cool for 30 minutes before wearing it again.

All of our hair care products are made locally in Quebec, Canada, by a female-founded laboratory. Our accessories are designed in Montreal and produced in regulated facilities in China that meet our quality standards.

Yes! All of our packaging is recyclable, and we are always looking for ways to make it as eco-friendly as possible. We kindly ask you to recycle it once you've unboxed your order.

We would love to hear from you! If you are interested in buying wholesale and becoming a Pixie Woo stockist, please email us at info@pixiewooshop.com and our team will get back to you with all the information you need.

Absolutely. For press, PR and collaboration opportunities, please reach out to our team at info@pixiewooshop.com. We are always happy to connect with people who share our love for great hair days.